Privacy Policy

Spotless Paws LLC
Last Updated: 09-27-2026

This Privacy Policy describes how Spotless Paws LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or use our member website, create an account, or subscribe to our services (the “Services”).

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

Account registration details (name, email address, username, password)
Billing and payment information (credit/debit card details, billing address) — processed securely by our payment processor(s); we do not store full payment card numbers
Profile information and preferences you choose to provide
Communications with us (support requests, feedback, survey responses)
Content you upload or post within the member area

Information Collected Automatically

Device and usage data (IP address, browser type, operating system, device identifiers, pages viewed, time spent, referring URLs)
Cookies, web beacons, and similar tracking technologies
Log data and analytics about how you interact with the Services

Information from Third Parties

Payment processors and subscription management platforms
Analytics providers
Authentication or identity providers (if you sign in with third-party services)

2. How We Use Your Information

We use the information we collect to:

Create and manage your member account
Process and manage subscriptions, payments, renewals, and cancellations
Provide, maintain, and improve the Services
Communicate with you about your account, subscriptions, updates, security alerts, and support
Personalize your experience and deliver relevant content
Detect, prevent, and address fraud, security issues, and technical problems
Comply with legal obligations
Analyze usage trends and improve our offerings
Send marketing communications (where permitted by law and with your consent where required); you may opt out at any time

3. Legal Bases for Processing (for users in the EEA/UK and similar jurisdictions)

We process your personal data based on:

Performance of a contract (providing the Services and managing your subscription)
Legitimate interests (improving the Services, security, analytics, marketing where appropriate)
Consent (where required, e.g., certain cookies or marketing)
Legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who help us operate the Services (payment processors, hosting providers, email services, analytics, customer support tools) under strict contractual obligations
Professional advisors (lawyers, accountants, auditors) as needed
Authorities when required by law, legal process, or to protect our rights, safety, or property
Business transfers in connection with a merger, acquisition, or sale of assets (your information may be transferred as part of that transaction)
Other users only to the extent you choose to make information public within the member community features (if any)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in and remember preferences
Analyze traffic and usage
Improve performance and security
Support advertising or marketing (where applicable)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality of the Services. We may also use third-party analytics tools (e.g., Google Analytics).

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. After account closure or subscription cancellation, we may retain certain information for a limited period as required by law or for legitimate business purposes (e.g., tax, accounting, fraud prevention).

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Object to or restrict certain processing
Request data portability
Withdraw consent (where processing is based on consent)
Opt out of marketing communications (unsubscribe links are included in emails)
Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the details below. We will respond in accordance with applicable law. We may need to verify your identity before processing requests.

California residents (CCPA/CPRA): You have additional rights regarding the collection, use, and disclosure of personal information, including the right to know, delete, and opt out of the “sale” or “sharing” of personal information (we do not sell personal information). Contact us to exercise these rights.

9. Children’s Privacy

The Services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We take steps to ensure appropriate safeguards are in place (such as standard contractual clauses) where required by law.

11. Third-Party Links and Services

The Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date. Material changes may be communicated by email or through the Services. Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Spotless Paws LLC
Email: myspotlesspaws@gmail.com
Address: 143 Wren Ln, Suite 2.

Aylett VA 23009